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Privacy Policy

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Privacy Policy

Muscle Metabolix respects the privacy needs and concerns of our customers. That is how we handle any personal information, such as your name, address, email address or phone number ("personal information") that you provide to us is important to us. To earn your trust, we respect your privacy in handling Personal information relating to you and your transactions with us. This privacy statement describes the personal Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using the Sites, the user agrees, without limitation or qualification, to be bound by this Privacy Statement.

When you provide personal information you are consenting to the manner in which Muscle Metabolix will collect, use, disclose and otherwise manage your personal information, as set out below.

Who May Use the Sites: The sites are not intended or designed to attract users under the age of 18. We do not collect personal information from any person we know to be under the age of 18. If you are under 18, we ask that you not send us any personal information.

Collection and Use of Personal Information: We may collect personal information that you provide us when you:

  • Purchase, order, return, exchange or request certain information about our products and services
  • Contact a customer service desk
  • Visit or register with our Sites or participate in another feature of our sites
  • Enter into a contest or sweepstakes or respond to one of our surveys
  • Provide us with comments or suggestions.

We may also collect personal information about you from our service providers who provide us with e-commerce related services related to the sites.

Site Registration: Registration is an optional service provided by our sites. You do not have to register to browse on our sites. When you register, you are asked for information such as your name, address, phone number, e-mail address, a password that you select, and your interests, if you choose to register them. 

Other Uses of Personal Information: Muscle Metabolix also uses personal information, including information provided to us from our product reviews, clients, to continually assess and improve the products and services we offer. 

Promotional Information and Marketing Materials: We would like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.

Disclosure of Personal Information: We enter into marketing relationships with advertisers or other companies that provide products or services that we believe may be of interest to Muscle Metabolix customers. We will share your personal information with those marketing partners in order to help them send you information that we believe will be of interest to you. We may share non-identifiable aggregated information with these companies. We will not disclose your telephone number, credit card account information or e-mail address for these purposes. We may also provide personal information to any of our affiliated businesses.

Access to Personal Information by Companies that Work with or on Behalf of Muscle Metabolix: Some of our operations, such as our electronic commerce, may be managed by service providers who are unaffiliated companies. These companies may share personal information with their affiliates and with service providers whom they engage to perform services related to our sites or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your personal information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your personal information for any reason other than to provide you with those specific services.

If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (U.S. Postal Service, FeDex, or other delivery companies we or you select). Our delivery service providers are asked not to use your personal information for any purpose other than making the delivery.

Sale of Business: In the event that Muscle Metabolix or some of our assets are sold or transferred or used as security, your personal information may be transferred to third parties as part of that transaction.

Access to Personal Information: You may request access to the personal information that we have about you. If you are a registered user with our Sites, you can access your profile information at any time by clicking on the "My Account" link at the top of any page on the sites on which you registered.

Visiting Our Sites: In general, you can visit our sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our sites and other related information such as page requests, browser type, operating system and average time spent on our sites. We use this information to monitor and improve our sites.

Security of Personal Information: We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. 

Secure Shopping: When you place orders on our sites, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our sites from capturing and viewing your personal information. Since any order information you provide to us on our sites will be transmitted using a secure connection, if your web browser cannot support this level of security, you will not be able to order products through our sites.

Passwords: To provide you with an increased level of security, online access to your personal information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone.