SHIPPING DETAILS AND RETURNS
Shipping & Delivery
Please be assured that your items will ship out within two days of purchase unless your order contains items which are on backorder. In the case of a backordered item, we will contact you to determine an appropriate shipping schedule. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.
Incorrect Shipping Address
During checkout you certify you are providing the correct shipping address. Please be sure to check your shipping address for errors before processing any orders. We can not be held responsible for products shipped to the wrong address due to input error.
If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the redelivery cost. Muscle Metabolix is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. If the order has not shipped by the time you contact us we will be able to alter the address.
Processing Time
We ship our products Monday through Friday. All orders will be processed and shipped within 48 hours (except holidays and weekends). Orders submitted on holidays or weekend will be processed on the next open business day.
All orders, unless noted otherwise, will be shipped via USPS First Class or Priority Mail. We provide delivery confirmation on all orders. Delivery times will differ by district. It takes roughly five to seven business days from the time your order leaves our processing center
Orders Shipped to Alaska and Hawaii Please allow an additional two to three days for delivery.
International
lnternational orders, unless noted otherwise, will be shipped, United States Postal Service Priority International or Express Mail International. Tracking numbers will be given but remember tracking information will not be available until after the package is delivered. Shipping rates are subject to adjustment based on international locations.
You are liable for any taxes or duties that may apply. We will not collect taxes or duties from you. It is your responsibility to look into your country/local policies of taxes and duties, and to abide by those. It is your responsibility to know if your country’s Customs Department permits the shipment of our products and what the duties or tariffs may be upon delivery. We can not provide a refund for the shipping of any package if you refuse it or if it is refused by customs due to regulations and taxes or duties. If the order is seized by any governing body outside of the United States of America we can except no responsibility.
Lost or Stolen Packages
Muscle Metabolix can not be held responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. If you think you package has been misplaced contact us. We will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Returns & Replacements
Muscle Metabolix stands behind every product we offer. We know that although a large majority of consumers love our products, a few people may not feel the same. You may return your orders within (30) days of your purchase. To refund your order you must let Muscle Metabolix know of your decision to cancel.
Customer refunds take between seven (7) to fourteen (14) business days from the day we receive the product or proof you have shipped the product back to us. Any item that appears to be purchased from an unauthorized seller will not be accepted.
You must return the product within the specified period of time, along with all original packaging, manuals, and other accessories and documentation which may have been originally included in the original shipment; the receipt; and a note containing your name, address and reason for return.
100% Money-Back Guarantee
At Muscle Metabolix, we are extremely confident that you’ll love our products. We receive a countless number of testimonials from satisfied customers every day. If for whatever reason you are not satisfied with any product bearing our name, simply return it to us with your receipt for a quick & courteous refund.